Hi all, I was in the same boat as you all until yesterday. We got married in August 2016. He was late with our trailer.. he said we would have it by October 2016, we didn't get it until March 2017. And then we were chasing and chasing for a video that we thought would never come. We had left messages on his social media sites, emailed him numerous times. All were either ignored, or occasionally responded to saying it would be ready next week, or the next few days. We had also been in contact with others in the same boat, and were starting to look into legal action or potentially getting a group of us together as a class action, but then in October my husbands father unexpectedly got diagnosed with extremely aggressive lung cancer, and we didn't know how much time he would have left. Obviously we had lots of things to worry about then, so suing was the last thing on our minds but it still broke my heart that my father-in-law wouldn't see the video. So, unbeknownst to my husband, I emailed again, in a last ditch attempt to appeal to his sense of decency to try and get even just the raw footage so we could show this to my father-in-law before he died. Unfortunately, that didn't happen. My father-in-law passed away 10 days later.
Yesterday, out of the blue, I got an email with the link to my full video, with an explanation that he had been very ill this year, that he took on more work than he could cope with and has dealt with it very badly, and that he apologised for not getting it to me sooner. Unfortunately it's too little too late, in every sense of the word. The video is good, we have a few things we would like changing, but are not holding our breath that this will happen - and to be honest although I have the link to my video, I'm not going to be completely happy until I have the actual files myself.
It's all just so upsetting, you can't mess with people like this - everyone makes mistakes and bites off more than they can chew, especially due to unexpected illness or what have you, but you cannot just go off the radar. It's unacceptable. If anyone does end up setting up a class action, I'd be more than happy to take part. This has caused so much distress, and left an ugly cloud over an otherwise perfect day.